Your First Visit
On your first visit, you must register prior to your appointment. At the hospital, you will register at the Access Center which is located in the main lobby. At West Villlage Pointe, you will register at the Rehab desk. Please arrive 15 minutes prior to your appointment to register.
Your initial evaluation will take approximately an hour. The therapist will ask for information regarding medical history, current concerns, and goals. A thorough examination will be completed. Loose clothing or shorts may be beneficial during a physical therapy assessment. Following your evaluation if further treatment is recommended, the therapist will schedule future appointments.
Patient Financial Responsibility:
Although every effort is made to contact your insurance carrier to determine eligibility, benefit information, and the authorization for services, it is your responsibility to understand your insurance coverage and obtain authorization for services. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service or procedure, you are responsible for payment of these charges.
Please contact your insurance company before your first visit to Rehab Services. Contact your insurance company by calling the customer service number on you insurance card. Your human resource department may also be a source of information for any questions.
Some insurance companies require a prescription from the physician whereas others require a referral and authorization. You may schedule an appointment prior to receiving authorization, referral, or a script but the child may not be seen by a therapist until the prescription is received. If a referral or authorization is not obtained before the appointment, you will be financially responsible for the payment.
Financial Assistance - If you do not have insurance to cover the therapy services needed, please feel free to contact our Patient Financial Counselors at 955-6051 or 955-6056.